With technology advancing at high speeds, tech support is now available in two ways:
Remote (Offsite) Computer Support
Offsite computer support enables the technician to handle computer related issue by accessing your network or connected device remotely through an Internet connection. Here are some of the benefits of offsite support:
Note: Unlike software issues, hardware problems cannot be fixed remotely. Our support specialists will do everything possible to assist you. However, if a device needs to be removed or replaced, we will have to schedule an onsite appointment.
Onsite Computer Support
A professional technician is physically present at your location. Having a tech support professional is always the most reliable choice. This support is usually needed when offsite support cannot be provided or when the user is a “beginner.” Here are some of the advantages of having an onsite technician: